Faq Covid

Frequently asked Questions

Covid Management

The Camping Zoo collected the most common questions and organized them here below to allow you finding more quickly your answers. If you don’t find what you are looking for we suggest you to write us an email.

Reception

There are hand sanitizer dispenser at the reception entrance. We constantly aerate all the environments and sanify several times a day with certified products based on alcohol and chlorine all surfaces of greater contact (such as the reception desk, the handles, the switches, the keys and the bathrooms of the common area).

It will be possible to do digipre-check-in and check-out in order to slim that process too and better organize the arrivals of our guests. Different doors for entrance and exit of the reception.

We maintain a proper preventive behaviour to ensure compliance with hygiene and safety protocols.

Informe directly, by email and with signs about the regulation and the safety rules. If you have more questions you can find more information on: https://campingzoo.it/wp-content/uploads/2020/05/manuale-comunicazione-campingzoo-en.pdf

Until 31 st March 2022, access to the campsite will be allowed only to those in possession of the Enhanced Green Pass as per decree law December 30, 2021, n. 229. There is no certain information available regarding the documentation required from April 1st onwards

Booking

The deposit, equal to the cost of the first night, will be returned ONLY if the cancellation is communicated to us by e-mail within 15 days from the date of arrival. Beyond this date, the full amount paid will be withheld.

In the event of cancellation:

  • Up to 15 days prior to arrival: Deposit reinbursement, the trasaction fee of 1% will be withheld;
  • Cancellation happening 14-0 days prior to arrival: deposit paid will be withheld;
  • Non arrival (no-show): deposit paid will be withheld.

The deposit, equal to the cost of the first night, will be returned* ONLY if the Italian Government will define a National or Regional lockdown. Same will be applied if the guest’s Nation will execute a lockdown procedure.
*the trasaction fee of 1% will be withheld

Sanitary blocks

We sanify with certified products based on alcohol and chlorine the beds after every use and the Shower as a start. There is also a distance between the beds in the swimming pool which has to be respected.

Bar & restaurant

We sanify several times a day with certified products based on alcohol and chlorine all surfaces of greater contact. We also offer hand sanitizer dispenser at the entrance of the restaurant.

We will keep the right distance between the tables at the Reastaurant/ Bar.

All the staff is equipped with the personal protective equipment.

When the table are all occupied, access to sit will no longer be allowed, but you can still order for take away.

It will be possible to order for take away from the restaurant. The menu is availabe on your phone through the scan of the qr code.

Minimarket

We sanify several times a day with certified products based on alcohol and chlorine all surfaces of greater contact. We also offer hand sanitizer dispenser at the entrance of the Market and constantly aerate the Market. Certainly we will ensure safety distance.

Swimming pool

We will sanify with certified products based on alcohol and chlorine the beds after every use. Shower as a start. There will be distance between the beds in the swimming pool.

Only a closed number of people will access the swimming pool at the same time.

Accommodations

We sanify the living unit with Ozone machine, certified products based on alcohol and chlorine at each departure to ensure the next guest a hygienic and safe environment

Maintain a distance of one meter away from the perimeter of your pitch.

General information

The nearest first aid is about 3 km from the Camping and the nearest intensive care is at Hospital S. Chiara, which is 38 km from the Camping.

We will sanify several times a day with certified products based on alcohol and chlorine all surfaces of greater contact. Offer hand sanitizer dispenser at the entrance of the playground. Only a closed number of chilfren will access the playground at the same time. Parents please stay near to your children while they are playing.

Do you have any question?

We are at your disposal for any questions or explanations you might need, or to assist you while booking your holiday here in Trentino! You just have to fill in the form below and we will reply as soon as possible.

Our services

Everything we can offer you at the Camping Zoo in Arco

Faq Covid

Food

From breakfast to dinner

Faq Covid

Wellness

Unplug and dive in

Camping Zoo Arco

Camping

So that you don't miss anything

It's time to relax!

From March until closing our wellness area is open with heated swimming pools, saunas and Jacuzzi waiting for you to experience a moment of relaxation immersed in nature!